Privacy policy

Norfolk Computer Services' privacy policy

01953 857980

This privacy notice tells you what to expect when Norfolk Computer Services collects personal information. It applies to information we collect about:

Visitors to our websites;
People who use our services; and
Job applicants and our current and former employees.

The privacy of our client’s, employees and visitors information is very important to us here at Norfolk Computer Services.

Norfolk Computer Services may change this policy by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

Our website

We may collect, store and use the following kinds of personal information about individuals who visit and use our website:

Information you supply to us.

You may supply us with information about you by filling in forms on our website. This includes information you provide when you submit a contact/enquiry form. The information you give us may include your name, address, e-mail address and phone number.

Information our website automatically collects about you.

With regard to each of your visits to our website we may automatically collect information including the following:

technical information, including a truncated and anonymised version of your Internet protocol (IP) address, browser type and version, operating system and platform;
information about your visit, including what pages you visit, how long you are on the site, how you got to the site (including date and time); page response times, length of visit, what you click on, documents downloaded and download errors.

How we may use the information we collect

We use the information in the following ways:

Information you supply to us. We will use this information:

to provide you with information and/or services that you request from us;

Information we automatically collect about you. We will use this information:

to administer our site including troubleshooting and statistical purposes;
to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
security and debugging as part of our efforts to keep our site safe and secure.

This information is collected anonymously and is not linked to information that identifies you as an individual. We use Google Analytics to track this information. Find out how Google uses your data at https://support.google.com/analytics/answer/6004245.

Marketing

Norfolk Computer Services does not sell, trade or rent your personal information to others. Any promotional material sent to our clients will be relevant to their business and should anybody wish to not receive such communications an opt out option will be available.

Links to other sites

On our website, there may be occasions where we link to other sites. Norfolk Computer Services accepts no responsibility for the content or privacy policies of these sites.

People who email us

Any email sent to us, including any attachments, may be monitored and used by us for reasons of security and for monitoring compliance with office policy. Email monitoring or blocking software may also be used. Please be aware that you have a responsibility to ensure that any email you send to us is within the bounds of the law.

Job applicants, current, and former Norfolk Computer Services employees

When individuals apply to work at Norfolk Computer Services, we will only use the information they supply to us to process their application. Where we want to disclose information to a third party, for example where we want to take up a reference or obtain a ‘disclosure’ from the Criminal Records Bureau we will not do so without informing them beforehand unless the disclosure is required by law.

Once a person has taken up employment with the Norfolk Computer Services, we will compile a file relating to their employment. The information contained in this will be kept secure and will only be used for purposes directly relevant to that person’s employment. Once their employment with Norfolk Computer Services has ended, we will retain the file in accordance with the requirements of our retention schedule and then delete it.

Access to personal information

You have the right to access any information we hold on you. To request access and deletion of your data we have collected simply email us;enquries@norfolkcs.co.uk

How to lodge a complaint

If you wish to lodge a complaint on how we have handled your personal data, please email us at enquiries@norfolkcs.co.uk and your complaint will be investigated.

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law, you can contact the Information Commissioner’s Office https://ico.org.uk/

If you have any questions regarding our Privacy Policy please email us at enquiries@norfolkcs.co.uk